Excel with InRate feedback kiosks
SurveyKiosk – Your ideal tool for gathering insights in high-traffic areas
You're among satisfied organizations
We assist numerous businesses in optimizing their customer experience and fostering employee engagement.
The feedback experience is paramount
Users who are engaged provide the most valuable feedback. InRate achieves this through its familiar, intuitive, and visual design, posing questions in a natural, conversational manner to promote interaction and ensure a high response rate.
Delight your customers
InRate’s smiley survey kiosks are simple to deploy, enabling your customers to respond to brief, targeted, and well-crafted questions in airports, retail centers, medical facilities, offices, and other bustling environments.
Insights at the moment of interaction
Collect immediate, practical feedback from your customers or employees and receive live survey data directly on your mobile or desktop, empowering you to track and respond to shifts in service quality instantly.
Exceptional customization
InRate simplifies the process of showcasing your brand identity. Incorporate logos, include images, and highlight your brand with personalized themes and configurations. Enhance your terminals with a bespoke branding board that provides a visual prompt for your customers and ensures visibility from afar. Our kiosks also come with options for table and desk mounting.
Discover underlying issues
Is something amiss? Unlike traditional fixed-button survey terminals, InRate enables you to pose follow-up inquiries.
Uncover not only that someone is dissatisfied, but also the reasons behind their feelings – acquiring the understanding and assurance needed to implement essential enhancements.
SurveyKiosk – for a comprehensive managed service
Reach out to our support teams whenever assistance is required, receive our guidance on your customer experience or employee engagement initiative, and allow us to help you launch swiftly, in hours rather than days.
Implement surveys from afar
Physical access to the device displaying your survey is not required – create your survey at your convenience, and launch it online from any location – in just minutes!
Obtain NPS, CES, and CSAT satisfaction scores
Regardless of whether you are tracking your Net Promoter Score (NPS), Customer Effort Score (CES), or simply observing employee satisfaction levels within your organization, our surveys are ideally configured to support these specific question formats.
Instantaneous feedback
Receive immediate feedback and notifications regarding crucial matters through our app push notifications, SMS, and Email Alerts. Gain essential insights whenever necessary and collaborate with your team on urgent identified issues, utilizing our Manager App and case management system.
Insightful analytics
Automatically identify trends within your data through comprehensive statistical and text analysis provided by our analytics suite. Visualize your data dynamically and monitor your performance across periods.
Scheduled reporting
Automated reports offer consistent overviews of survey performance, eliminating the requirement to log into the InRate dashboard.
Simply select your desired automated reports, define your preferred delivery schedule, and access the most recent insights directly within your email inbox.
Surveys in multiple languages
Pose questions in the native languages of your respondents. InRate facilitates the creation and evaluation of questions in all languages, encompassing Japanese and Arabic.
Adapts with your enterprise
Whether you require a single kiosk for customer feedback in a coffee shop or a network of hundreds of kiosks in a bustling airport, InRate is engineered to expand according to your requirements.
Variety of question formats
Integrate common smiley-face choices with diverse question formats, including Net Promoter Score (NPS), Likert scales, or open-ended text – the decision rests with you.
Grasp the rationale
Utilize follow-up questions with skip logic and conditional branching to comprehend the motivations behind your customers’ feedback – and their expectations for improving the experience moving forward.
Branding and customization
Tailor and individualize surveys to align with your brand identity, by incorporating a logo or background, or by selecting a suitable design and color palette.
Issue management
Incorporate InRate into your existing case management workflows by directing specific alerts to relevant personnel according to their assigned responsibilities.
Dedicated kiosk functionality
Comprising a stand, tablet, and specialized software, InRate’s survey terminals offer a complete kiosk mode, featuring PIN-protected access for enhanced security.
NPS and CSAT measurements
A selection of question formats empowers you to collect the data crucial for your business – monitor your Net Promoter Score (NPS), or track your CSAT ratings.
Automated reports
Configure automated reports to provide consistent insights to your and your managers’ inboxes, aiding in trend analysis and informed decision-making.
Diverse user permissions
Establish various user roles, ensuring that your team members can only access the specific data and reports essential for their tasks.
Discover InRate's potential for your enterprise
Launch your Customer Experience program swiftly, in days rather than months.