Instant insights, right at your fingertips
Access all customer and employee feedback while mobile, and facilitate teamwork using the InRate Manager App.
Join our satisfied clientele
We assist numerous organizations in optimizing their customer experience and fostering employee engagement effectively.
Prioritize key metrics
Monitor real-time Key Performance Indicators from your surveys, including NPS (Net Promoter Score), CSAT Score (Customer Satisfaction Score), and eNPS (Employee Net Promoter Score).
Resolve critical issues
Utilize our integrated case management system to communicate with your team, efficiently prioritize, and delegate tickets to appropriate staff members in response to alerts. Enhance individual responsibility and ensure issue resolution with a clear record.
Seamless integration with external platforms
Benefit from effortless case management integration with Slack and Microsoft Teams, ensuring that any ticket update is synchronized across these platforms automatically.
Empower your choices with data
Automatically identify trends in your data through comprehensive statistical and text analysis directly within the application. Visualize your data dynamically and monitor your performance evolution.
Immediate notifications, prompt responses
Receive live feedback and critical alerts via our app’s push notifications. Access essential insights whenever needed and collaborate with your team on urgent matters identified by our integrated case management system within the InRate Manager app.
Discover InRate's potential for your enterprise
Launch your Customer Experience program swiftly, in days rather than months.