Obtain insights instantly with one tap!
Presenting Smiley Survey Buttons. The ideal method to gather immediate, real-time feedback on a large scale.
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We assist numerous organizations in optimizing their customer satisfaction and workforce involvement.
Prepared for significant feedback quantities?
Smiley Buttons are ideal for rapid feedback collection in busy, high-traffic locations. Their recognizable smiley faces promote extensive participation, leading to exceptionally high response rates.
Place them anywhere!
Smiley Buttons are miniature, space-saving, and have a minimal presence. Just peel and adhere them to surfaces like walls, desks, and doors to instantly gather responses. There are no tangled power cords or tripping risks to manage. Smiley Buttons operate continuously, boasting a battery life exceeding one million activations!
Contextual ratings!
Obtain deeper understanding for customer evaluations by deploying multiple Smiley Buttons at a single interaction point. This is excellent for situations where you need to investigate further and uncover the motivations behind the feedback.
Survey buttons are configurable and can present calls-to-action to acquire extra insights – ideal for notifying personnel instantly via our Manager app.
Three, four… elaborate further!
Smiley Buttons come in options of 2, 3, and 4 button configurations. Therefore, whether you’re gathering basic “yes” or “no” input or want your participants to assess your service on a 1 to 4 scale, we provide a button suitable for your needs.
Start collecting!
Smiley Buttons establish connections via a central gateway. You can link up to 20 buttons to one gateway, depending on the signal range and any obstructions.
Smiley Buttons are incredibly simple to install – just plug them in and begin gathering feedback using our cellular-enabled gateways or by configuring your Wi-Fi. Implement as many buttons as you need. These remarkably straightforward buttons will not burden your IT department or engineers.
Interact at every customer interaction point
Experience comprehensive coverage – Integrate with our supplementary survey offerings, including email surveys, web-based surveys, and QR codes, to gather feedback at every possible moment.
SurveyKiosk - for a complete, managed service
Alternatively, utilize SurveyKiosk – our all-inclusive, ready-to-use solution that includes limitless survey responses and access to a dedicated account manager.
Obtain NPS, CES, and CSAT satisfaction scores
Smiley Buttons are compatible with NPS, CSAT, and CES – the widely adopted benchmarks for customer satisfaction.
Instant feedback
Receive immediate feedback and notifications regarding your critical concerns through our app push notifications, SMS, and Email Alerts. Access essential insights whenever necessary and work with your team on urgent problems identified, using our Manager App and incident management system.
Analytics to fuel your decisions
Access comprehensive results and reports directly on our platform for analysis. Export feedback data from a specified timeframe to a CSV or Excel file for a more thorough examination. Our analytical tools provide all you require to craft engaging experiences and quantify participation.
Scheduled reporting
Automated reports deliver consistent overviews of survey performance, eliminating the need to log into the InRate dashboard.
Just select your desired automated reports, define your preferred delivery schedule, and receive the newest insights directly in your email inbox.
Discover InRate's capabilities for your enterprise
Launch your Customer Experience program within days, not months.