Optimized Tablet Surveys
Transform your iPad or Android tablet into an intuitive feedback station to gather customer or staff insights directly where experiences occur.
Join Our Satisfied Clientele
We assist numerous organizations in perfecting their customer experience and fostering employee engagement.
The Core of Effective Feedback
Highly involved participants provide the most valuable feedback. InRate achieves this through its familiar, intuitive, and visual design, posing questions in a natural, conversational manner to promote engagement and secure a high completion rate.
Gather Insights Everywhere
No matter where your respondents are located – be it an airport, shopping center, medical facility, educational institution, or office – InRate’s user-friendly smiley survey interface enables you to collect on-site data to enhance your operations. It even functions without an internet connection!
In-Person and Kiosk-Based Surveys
Obtain immediate, valuable feedback from your patrons or employees using InRate’s intuitive surveys, accessible through a portable device or a fixed kiosk.
Unmatched Personalization Options
InRate simplifies the process of showcasing your brand’s identity. Incorporate logos, include images, and highlight your brand through personalized themes and design configurations.
Effortless Setup
Only an iPad or Android tablet is required! Simply install the application and administer your survey face-to-face or with a stand.
InRate utilizes your WiFi or cellular data connection to transmit responses to our sophisticated cloud reporting platform. Experiencing no signal? Not an issue! InRate is capable of gathering feedback offline for subsequent automatic synchronization.
SurveyKiosk - Your Complete Managed Solution
SurveyKiosk represents our comprehensive, ready-to-use managed solution, offering unlimited survey responses and the support of a dedicated account manager.
Measure NPS, CES, and CSAT Satisfaction Scores
Regardless of whether you are monitoring your Net Promoter Score (NPS), CSAT (Customer Satisfaction Score), or simply evaluating employee satisfaction levels within your organization, our surveys are expertly crafted to support these specific question formats.
Instantaneous Feedback
Receive immediate feedback and notifications on critical matters through our app push notifications, SMS, and Email Alerts. Access essential insights whenever necessary and work with your team on urgent problems identified via our Manager App and case management system.
Insightful Analytics
Automatically identify trends within your data through comprehensive statistical and textual analysis provided by our analytics suite. Visualize your data dynamically and monitor your performance progression.
Scheduled Reporting
Automated reports offer consistent summaries of survey performance without requiring you to log into the InRate dashboard.
Just select your desired automated reports, define the delivery schedule, and receive the most recent insights directly in your email inbox.
Simple, Rapid Configuration
Quick and straightforward to configure, simply install InRate on your device, create your initial survey online, and begin gathering responses immediately.
Surveys Without Connectivity
No internet signal? No issue. Collect responses even without an active internet connection, thanks to InRate’s convenient offline surveys feature.
Remote Survey Deployment
Physical access to the device displaying your survey is unnecessary – design your survey from any convenient location and launch it online from anywhere.
Adapts to Your Business Needs
Ranging from single-tablet surveys to advanced solutions for high-traffic areas, InRate effortlessly scales to meet your organization’s evolving requirements.
Variety of Question Formats
Integrate well-known smiley-face choices with diverse question formats, including Net Promoter Score (NPS), Likert scales, or open-ended text – the selection is entirely up to you.
Conditional Logic Feature
Utilize InRate’s skip logic and conditional branching capabilities to enhance engagement by customizing questions according to respondents’ prior answers.
Brand Customization and Personalization
Tailor and individualize surveys to align with your brand by incorporating a logo or background, or by selecting a suitable design and color palette.
Surveys in Multiple Languages
Pose questions in the native languages of your respondents. InRate facilitates the creation and evaluation of questions in all languages, encompassing Japanese and Arabic.
Instantaneous Results
Receive live survey outcomes directly on your mobile or desktop device, enabling you to track and respond to fluctuating service standards promptly.
Automated Reports
Configure automated reports to provide consistent insights to your and your managers’ inboxes, aiding in trend monitoring and decision-making.
Discover InRate's Potential for Your Business
Launch your Customer Experience program within days, not months.