Monitor your organization's Net Promoter Score (NPS)
Align with countless organizations that utilize Net Promoter Score (NPS) to gauge customer devotion. InRate simplifies the process of monitoring sustained advocacy.
You're in happy company
We assist numerous businesses in optimizing their customer experience and enhancing employee involvement.
Transforming surveys into enjoyable experiences
Let’s be honest, many customer surveys are quite poor. InRate ensures the process is pleasant, strengthening a favorable perception of your brand and motivating customers to provide their responses.
Select your preferred survey method
No matter how you wish to deploy your NPS survey, we can accommodate it. InRate supports diverse channels, multiple devices, and functions in any language.
Just provide your contact list, and we will dispatch the NPS surveys to the specified email addresses. Respondents can complete the survey directly from their inbox, eliminating the need to navigate to an external site.
Online links, Quick Response codes, and integrated surveys
Collect customer input by distributing web links, shareable QR codes, and via social media platforms, or directly from your site by embedding surveys as widgets and conversational bots. Our NPS surveys function flawlessly and present beautifully whether customers are using a smartphone, tablet, or desktop computer.
SurveyKiosk and disconnected application
Obtain feedback precisely where the experience occurs using SurveyKiosk or by deploying your own tablets with our offline survey application. Merely place the kiosk at checkout counters, entrance and exit areas, or locations with significant foot traffic, and we’ll handle the remainder.
Striking visual insights
A significant number of businesses continue to gather customer information that they either fail to, or are unable to, utilize effectively. This is precisely why InRate employs an interactive online dashboard to transform the process of reviewing real-time insights into an enjoyable experience.
- Monitor numerous business sites or product categories, all consolidated within a single dashboard.
- Review and respond to your customers’ immediate feedback, as soon as it is provided.
- Apply filters to view scores from particular customer segments or from distinct operational divisions.
- Refine your search with keywords to gain insight into the sentiments of particular demographics.
Proceed with assurance
The true measure of any customer-facing organization lies not in the feedback it collects, but in its response to that feedback. We manage the surveying aspects, allowing you to concentrate on impactful initiatives.
Comprehensive analytics and profound insights
The robust integrated analytics offered by InRate assist you in interpreting all the NPS feedback you accumulate.
- Observe customer responses across various periods
- Analyze and differentiate the sentiments of diverse market categories
- Pinpoint problematic areas that contribute to customer dissatisfaction
- Address particular worries and track the effect of any adjustments you implement
- Deconstruct data by product category or geographic area to pinpoint top performers.
Implement well-considered modifications
All outputs from InRate’s intuitive dashboard are crafted to simplify your responsibilities. Review the live wallboards, dispatch notifications to appropriate personnel via email or SMS, and incorporate our NPS data with your existing case management platforms.
Transform critics into advocates
While negative feedback can be challenging to accept, it reveals chances to cultivate stronger customer connections. Providing a comprehensive suite from user-management utilities to tagging functionalities, InRate integrates with your helpdesk operations, enabling you to convert dissatisfied clients into enthusiastic brand supporters.
Harness the influence of your community
Regardless of whether they are long-standing enthusiasts or recent converts, InRate assists you in cultivating and fostering your community. Automatically dispatch post-survey appreciation messages, and promote enduring relationships by prompting customers to submit a review or engage on social media.
Discover InRate's potential for your enterprise
Launch your Customer Experience program swiftly, in a matter of days rather than months.