Engaging feedback kiosks for airports
Uncover the complete passenger experience at your airport through comprehensive data insights.
Join our satisfied clients
We assist numerous organizations in optimizing their customer satisfaction and workforce involvement.
Immediate impact on operational efficiency
Managing an active airport presents challenges, with constant activity making comprehensive oversight difficult. InRate’s survey kiosk provides live passenger experience information, enabling you to detect and resolve issues before they affect airport operations.
Gain unprecedented insights into your passengers
InRate’s survey kiosks offer the ability to scan boarding passes, providing instant data on how different passenger segments experience the airport. Are satisfaction levels consistent between economy & business class travelers? How do families with children & solo travelers compare? Discover the answers with InRate.
Dependable solutions for complex inquiries
Are retail outlets & dining options optimally located? Is adequate seating available at check-in? What trends emerge in the passenger security experience? InRate’s survey kiosks present user-friendly & adaptable surveys that address core issues. For security processes, InRate assists you in focusing on specifics. Are passengers dissatisfied with wait times or the procedure itself? Are personnel welcoming and simplifying a challenging segment of the journey? Get the insights with InRate.
Accurate data for evaluating contractor efficacy & service agreements
Generate quantifiable and valuable data regarding customer wait times at security checkpoints or baggage claim. Utilize this information to formulate service-level agreements that appropriately motivate contractors to uphold the service quality your customers expect.
Evaluate passenger contentment throughout their entire airport journey
Identify which areas of your airport excel and which require enhancement concerning the passenger experience. InRate provides extensive live data, pinpointing precisely where your airport performs strongly at various moments.
Offer immediate passenger insights to airlines
What are passengers’ sentiments regarding their flights immediately upon disembarkation? Airlines lack this information. Provide it to them using data collected by InRate kiosks at arrival gates. Understand the passengers of your airlines to enhance service offerings & generate valuable data that airlines will be keen to acquire.
User-friendly visual surveys suitable for diverse cultures & languages
Daily, passengers communicating in a multitude of languages traverse your airport. InRate’s research capabilities accommodate any language.
SurveyApp functions across all your data collection platforms
Install posters or signage featuring QR codes throughout your airport, allowing passengers who scan them with their smartphones to receive a SurveyApp questionnaire directly on their device. The survey can be tailored precisely to the location and moment the passenger scans the code, covering everything from check-in to baggage claim and from dawn till dusk.
Adherence to COVID-19 hygiene protocols
InRate’s survey kiosks are adaptable with features such as hand sanitizers, anti-bacterial coatings, PPE dispensers, and hygiene information displays. These additions aim to comfort passengers and facilitate their passage through the airport with maximum cleanliness.
Advanced gesture recognition enables contactless interaction
Certain passengers may be hesitant to physically interact with survey devices. Since InRate equipment incorporates cameras, users can provide their feedback through straightforward, natural hand movements.
Discover InRate's potential for your enterprise
Launch your Customer Experience program swiftly, in days rather than months.