Gather actionable insights through email
Distribute well-timed email questionnaires to gauge the sentiments of your clientele and workforce.
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We assist numerous businesses in optimizing their customer satisfaction and staff involvement strategies.
Respond straight from your inbox
Patrons and staff can answer questions embedded within the email itself, directly from their inbox, and then proceed with the discussion in their web browser. This reduction in clicks and taps translates to remarkably high response rates for you and an improved experience for those providing feedback.
Formulate questions to your preference
To elicit valuable responses, posing appropriate questions is essential. Begin effortlessly with our widely used survey templates or craft your own from the ground up. Our adaptable formats, extensive array of question categories, and the option to include follow-up inquiries make it significantly simpler to obtain candid feedback from your participants.
Obtain NPS, CES, and CSAT scores
Are you monitoring your Net Promoter Score (NPS), Customer Effort Score (CES), or assessing employee contentment within your organization? Our email questionnaires are ideally structured to integrate with these metrics and evaluate Customer Experience (CX) and Employee Engagement.
Surveys with universal aesthetic appeal
Regardless of whether your customers and employees are using a mobile device, tablet, or computer, InRate email surveys are crafted to appear visually appealing and operate flawlessly across all email clients, applications, and web browsers, every single time.
Intuitive personalization
InRate simplifies the process of tailoring your email survey. Incorporate your brand logo, select an alternative language, or compose a personalized thank you note. Guide respondents to a specific URL upon survey completion to maintain their interaction with content on your site.
Deliver surveys to the appropriate individual precisely when needed
Ranging from post-purchase e-commerce questionnaires to employee opinion surveys, customize them with data to provide a bespoke experience that boosts response rates. Leverage our API to pinpoint the ideal audience based on customer characteristics and actions, or following any interaction.
Pulse surveys for continuous, immediate understanding
Implement Pulse Surveys to foster immediate employee feedback. These concise and strategic surveys enable you to engage with front-line staff to rapidly assess and enhance performance during crucial times. You have the flexibility to deploy various survey schedules, frequencies, and questions throughout your enterprise.
Dispatch follow-up emails
Politely prompt your participants to finish their surveys if they haven’t yet, using our reminder email functionality. Personalize these reminder emails with distinct subjects and content, and even consider offering incentives to encourage completion and secure a greater response rate.
Monitor replies or conduct anonymous surveys
Are you gathering sensitive information, such as employee opinions? Our anonymous survey choice allows you to reach your contact list without revealing the identity behind each response. Furthermore, you can obtain performance metrics for your survey initiatives, including open rates and completion rates.
Insightful analytics
Featuring clear visualizations of live data, InRate’s reporting platform is engineered for adaptable, role-specific data displays and robust analytical capabilities. Identify patterns and trends within your data, benchmark scores, and review incoming comments. Observe your data becoming visually dynamic and monitor your progress over time.
Feedback accessible to your teams
Distribute feedback promptly to the appropriate interface for every role. InRate sends information straight to our Manager app, TV wallboards and dashboards, Slack channels, Teams, and systems like Salesforce.
Incident handling & notifications
Receive instant feedback and notifications on critical matters through our app push notifications, SMS, and Email Alerts. Access essential insights whenever necessary and work with your team on pressing issues identified, utilizing our Manager App and incident management platform.
Complete the feedback cycle using your existing services
Our integrations facilitate maximizing the benefits of InRate quickly and easily. Guarantee that the appropriate teams act on urgent feedback using their daily tools. Transmit crucial feedback via Slack, elevate technical problems in ServiceNow, and initiate customer follow-ups in Salesforce, among other possibilities.
Delivery service provided
Design your questionnaire, input your contacts, and then entrust the rest to us. InRate manages the distribution of your surveys and the collection of all replies.
Import contact information as you prefer
Our email survey platform simplifies adding your contacts. Paste a list, or import from CSV or Excel, and you’ll be surveying your new clients in short order.
Conduct surveys at your convenience
InRate’s scheduling capability allows you to deploy your surveys at the most opportune date and time. Reach your customers’ inboxes when they are most inclined to open and reply.
REST API for efficient automation
You are able to utilize InRate’s REST API, which enables you to schedule email surveys to be dispatched immediately following every customer interaction.
Throttling to avoid excessive surveying
Few things deter even devoted clients more than an abundance of emails. We employ survey throttling to prevent excessive communication and to optimize response rates.
Optimized for superior responses
As anticipated, survey software is our core focus. Therefore, you can rely on us to leverage our proficiency to enhance the deliverability and response rates of your questionnaires.
Dispatch surveys from your unique domain
Survey emails originating from your exclusive domain strengthen your brand identity and foster customer confidence. To achieve this, we will set up custom DNS for you, effortlessly.
Assurance of verified delivery
We utilize the email authentication protocols DKIM, SPF, and DMARC to validate every survey we dispatch, guaranteeing dependable and secure delivery.
Client Experience Management Software
InRate’s robust intelligence and analytical capabilities simplify the monitoring of customer experience. Continuously listen and act promptly to implement impactful interventions that will create business value and significantly improve your profitability.
Workforce Experience Management Software
By employing InRate to collect ongoing feedback, your organization will gain the necessary insights to initiate change and foster innovation – thereby increasing engagement, enhancing productivity and innovation, and cultivating and retaining talent.
Discover InRate's potential for your enterprise
Launch your Customer Experience (CX) initiative within days, not months.