Manage Customer Experience with Ease
Oversee your entire customer journey with InRate’s flexible CX platform, discovering how clients engage with your brand at every interaction point.
Join a Community of Satisfied Businesses
Thousands of organizations are successfully optimizing their customer experience and employee engagement with our assistance.
Capture Customer Insights Everywhere
No matter where your customers are, gather feedback on their interactions during crucial moments – face-to-face, digitally, via email, or through SurveyKiosk – guaranteeing that all opinions are heard.
By capturing responses instantly, you can develop a comprehensive understanding of customer sentiment and take prompt steps to resolve any issues.
Transform Dissatisfied Customers into Advocates
Pay attention to your customers’ input and convert them into your strongest supporters by resolving CX problems before they negatively impact your operations.
InRate’s top-tier listening engine and robust analytics simplify the process of monitoring customer experience. Continuously listen and act swiftly to implement impactful interventions that will create business value and significantly boost your profitability.
Ensure Continuous Improvement
Featuring integrated predictive intelligence and closed-loop action capabilities, you can comprehend customer behavior, address feedback, and assure your customers that their views are valued.
Built for full scalability, InRate adapts alongside your company – empowering action across the organization to enhance customer satisfaction and increase spending.
Direct Feedback to the Appropriate Teams
Should service quality decline, InRate’s case management system ensures that notifications reach the correct team member for resolution. Swift action can improve customer satisfaction, foster loyalty, and increase revenue.
Effortless drag-and-drop integration with platforms such as Slack and Microsoft Teams facilitates receiving and responding to alerts, assigning duties, and monitoring progress – keeping the customer at the forefront.
Master Customer Retention Strategies
Monitor the complete customer journey through in-depth analytics and predictive intelligence, allowing you to grasp trends, recognize patterns, and prioritize customer retention and loyalty.
Identify the primary factors influencing customer satisfaction and dissatisfaction, then disseminate these reports and insights to team members using the InRate analytics suite.
Achieve a Comprehensive Overview
Access your critical operational insights from a single location by integrating InRate data with other platforms, like Salesforce.
Consolidating customer feedback and additional data into one dashboard enables you to discern connections, pinpoint crucial trends, and initiate actions to rectify problems adversely affecting your business.
Unite Your Teams for Seamless Collaboration
Effortless integration between InRate’s case management solution and systems such as Slack and Salesforce makes it simple to align all your teams for enhanced customer experience.
Consolidate all vital insights into a single system to dispatch alerts as required and provide a smooth, synchronized response.
Deploy surveys remotely
There’s no need for physical access to the device your survey will appear on – design your survey wherever it’s convenient, and deploy it online from anywhere – in minutes!
Excel in Customer Experience
Quickly master InRate’s intuitive software by utilizing our extensive resource library, which includes how-to guides, FAQs, and industry insight blogs.
As specialists in all aspects of customer experience, our continually updated content database offers the guidance you need to navigate the dynamic CX environment and ensure your organization remains highly competitive.
Experience the Impact of InRate Today
User-friendly and entirely dedicated to providing value, InRate is the CX solution capable of revolutionizing your business.
Be operational in minutes and begin providing your customers with the excellent, responsive experience they desire – leveraging our profound insights to convert dissatisfied customers into content ones, and satisfied customers into loyal promoters.
Our Support is Here for You
InRate’s intuitive technology is complemented by top-tier industry support and expertise gained from years of involvement in and comprehension of the customer experience domain.
Reach out to our support teams whenever necessary, receive guidance on your customer experience initiative, and allow us to assist you in launching your CX systems.
Discover InRate's Potential for Your Enterprise
Launch your CX program in a matter of days, rather than months.