Effortless Customer Satisfaction (CSAT) Surveys
Deploy CSAT inquiries to gauge customer contentment, leveraging InRate’s comprehensive, visual analytics to cultivate superior experiences.
You're in happy company
We assist numerous businesses in optimizing their customer experience and employee involvement.
Engaging Surveys Yield Superior Responses
It’s unrealistic to anticipate valuable data from a poorly designed survey. Therefore, InRate prioritizes crafting excellent customer interactions – enhancing your brand identity and providing genuine feedback.
Select Your Preferred Survey Channel
InRate offers unparalleled adaptability. With support for diverse channels, numerous devices, and all languages, you have full control over how you pose your CSAT questions.
Upload your contact roster, and we will dispatch CSAT surveys to your designated email addresses. To optimize participation, customers can respond directly from the email, eliminating the need for external links.
Web Links, QR Codes, and Integrated Surveys
Collect customer insights by distributing web addresses, machine-readable QR codes, and via social media platforms, or directly on your site by integrating surveys as interactive elements and AI chat agents. Our surveys are fully adaptable and function flawlessly across smartphones, tablets, and desktop computers.
SurveyKiosk and Disconnected Application
Obtain feedback precisely where experiences occur using our SurveyKiosk or your personal tablets with our standalone survey application. Just place the kiosk at payment counters, entrance and exit areas, or high-traffic locations, and we will handle the remainder.
Robust Analytics and Revelations
Numerous organizations continue to gather customer information that they either fail to, or are unable to, utilize. This is why InRate employs an interactive web-based dashboard for viewing. With InRate’s intuitive, comprehensive analytics, interpreting your data has become remarkably straightforward.
- Identify problematic areas that contribute to negative sentiment toward your brand
- Monitor evolving customer responses across different timeframes
- Grasp the perceptions of various market demographics regarding your offerings
- Direct your efforts to critical areas, then observe the impact of those modifications
- Sort feedback by geographic area or product category to pinpoint outstanding team members.
Solid Data for Definitive Action
Gathering customer feedback is merely the initial step; how you respond to it is paramount. By delivering actionable insights derived from reliable data, InRate equips you with the means to enact transformation.
User-Friendly Insights, Delivered Instantly
InRate’s web-based dashboard is graphically rich and interactive, making it effortless and pleasing to examine your live insights – and to pinpoint precisely where your involvement is most crucial.
- Monitor and respond to the most recent survey data from your clientele, as it becomes available.
- Oversee various products or operational locations, all accessible through one unified dashboard.
- Refine feedback to analyze how distinct business divisions or customer demographics stack up.
- Employ sophisticated keyword searches to deeply examine specific customer groups.
- Identify pain points that generate negative perceptions for your brand
Direct Change to Essential Areas
InRate handles the complex tasks, allowing you to concentrate on critical activities. Our appealing, user-friendly dashboard provides all necessary functionalities – observe wallboards live, notify managers via email or SMS, and seamlessly integrate CSAT data with your case management platforms.
Address Negative Feedback
While no business enjoys encountering dissatisfied clients, it is always preferable to identify them. InRate seamlessly connects with your customer support systems and provides labeling utilities and user administration features to enable you to focus on mending those connections.
Appreciate Your Loyal Customers
Retaining devoted customers is consistently simpler than acquiring new ones from the ground up. InRate’s follow-up capabilities assist you in cultivating these relationships by dispatching appreciation notes, publicizing your social media platforms, or motivating customers to submit testimonials.
Discover InRate’s Potential for Your Enterprise
Launch your Customer Experience initiative within days, rather than months.